Increasing your ordering and payment capability without increasing your staffing levels may seem the impossible dream, that's exactly what Self Service Kiosks have successfully achieved at a fast food outlet in Essex.
The Kash Kiosk from Self Service Kiosks has continually delivered numerous significant benefits to the restaurant and its customers. Increased order value, reduced labour costs and a major reduction in lost business from the previously inevitable walk-aways during busy periods were evident from day one.
Sales within the restaurant increased dramatically thanks to the automatic suggestive up-sell and cross-sell technique that takes place during every kiosk transaction. As a percentage of total restaurant orders, orders for large meals doubled, super size meals increased by a massive 600% and the addition of side orders to a meal was increased to 25% of all orders. All of this information, and more, is easily available from the Kiosks reporting suite.
Customers find the touchscreen kiosk easy and quick to use, their order is now provided from a dedicated collection point. Staff have only to concentrate on preparing the order without the interruption of taking orders and fulfilling them at the same time.
Every order from the Kash Kiosks is now received automatically from a printer, while any misunderstanding has also been removed, with the benefit of less wastage and again a better use of time for both customers and staff. The Kiosk change dispenser, with its early warning system to notify managers of the need to replenish the Kiosk, has also removed any error on change given.
The installation of the two Kash Kiosks was undertaken overnight by Self Service Kiosks who also provide full Nationwide training and support.